Your doctor, wherever you are.

Two connected apps — one for patients, one for doctors — built for online consultations when going to a clinic wasn't an option. Book, share your history, and consult. All in one flow.

Role

UX Lead | 3 designers (led 2)

Team

Tremoloo

Platforms

Mobile (×2) · Web Admin · Arabic version

Focus

Telehealth platform

Our task was to design Medchoice during a time when remote healthcare wasn't a preference — it was a necessity. The experience had to remove every barrier between a patient and a doctor: a booking flow with no friction, medical history shared before the call, and consultation options that fit any situation.

Our task was to design Medchoice during a time when remote healthcare wasn't a preference — it was a necessity. The experience had to remove every barrier between a patient and a doctor: a booking flow with no friction, medical history shared before the call, and consultation options that fit any situation.

Challenges

Healthcare that can't afford friction.

Booking in the fewest steps possible

A sick patient trying to book a doctor doesn't have patience for a long form or a multi-step process. The booking flow had to be as short as it could be without losing the information that matters.

Medical history before the consultation

Doctors needed context before the call — not during it. The patient fills their medical history once, and the doctor receives it automatically before the appointment starts.

Two apps, one connected experience

The patient and doctor apps needed to work in sync — booking on one side, receiving on the other — with chat and video consultation seamlessly available in both.

My Role

I led the UX across both apps — owning the wireframing, client communication, and reviewing all output with the team.

Booking flow
Designed the shortest possible path from "I need a doctor" to "appointment confirmed" — removing every unnecessary step

Medical history flow
Designed the patient intake form that travels with every consultation, surfaced for the doctor before the call

Admin web platform
Designed the admin dashboard for managing doctors, patients, and appointments across the system

Arabic version
Delivered a full Arabic localization of the experience across all platforms

Key Design Decisions

Shortest booking flow possible. Every step we added was a step a sick person had to complete. We mapped the minimum required information, removed everything else, and front-loaded only what was necessary. The goal was to get from "find a doctor" to "booked" in as few taps as possible.

Option considered

Comprehensive booking form with full details upfront

Decision made

Minimum required fields only — everything else deferred to the profile or post-booking

Medical history travels with the patient. The patient fills their history once — conditions, medications, allergies. From that point, every doctor they consult receives it automatically before the appointment. No repeating yourself. No starting from scratch. The doctor walks into the call already informed.

Chat or video — the patient decides. Not every consultation needs a video call. We gave patients the choice upfront and designed both experiences to feel equally complete — with the doctor's interface adapting to whichever mode was selected.

Option considered

Comprehensive booking form with full details upfront

Decision made

Minimum required fields only — everything else deferred to the profile or post-booking

Solution

Book fast. Consult better.

Frictionless booking A booking flow stripped down to the essentials — find a doctor, pick a slot, confirm. No unnecessary steps, no forms that don't belong at this stage.

Medical history, shared automatically Patients fill their history once. Doctors receive it before every consultation — conditions, medications, allergies — so the appointment starts with context, not questions.

Chat & video consultation Two consultation modes, one connected experience. Whether the patient chooses chat or video, the doctor's interface reflects the same session — history visible, notes accessible, patient present.

Upcoming appointments, patient profiles with full medical history, and the consultation interface — all in one place. The doctor knows who's coming, what their history is, and how to reach them before the call begins.

Outcome

Healthcare without the waiting room.
Two apps built for a moment when remote healthcare stopped being a convenience and became essential. A booking flow with minimal steps, a medical history that follows the patient automatically, and consultations that work whether you have one minute or thirty.